Returns & Refunds Policy
Last updated: September 2026
I want you to love what you ordered from Unfiltered Goods Co. If something isn't right, reach out and I'll do my best to make it right.
Returns
Returns are accepted within 14 days of delivery.
To be eligible for a return, your item must be unworn, unwashed, unused, and in its original condition.
To request a return, please contact founder@unfilteredgoodsco.com with your order number and reason for the return. Please do not send an item back before contacting us. Return instructions will be provided once your return is approved.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact founder@unfilteredgoodsco.com as soon as possible.
Include your order number and photos of the item and packaging so the issue can be reviewed.
If the mistake was ours, we'll make it right. You will not be responsible for additional shipping costs resulting from an error by Unfiltered Goods Co.
Sizing
Please review the sizing information on the product page before placing your order.
Choosing the wrong size does not make an item defective. However, unworn and unwashed items may be eligible for a return or exchange within the 14 day return period.
Custom and Personalized Items
Custom or personalized products made specifically for you are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.
Return Shipping
Customers are responsible for return shipping costs unless the return is the result of an error by Unfiltered Goods Co. or the product arrived damaged or defective.
We recommend using a trackable shipping method. Unfiltered Goods Co. is not responsible for return packages that are lost during shipping.
Please do not mail a return without contacting us first. The appropriate return address will be provided privately with your return instructions.
Refunds
Once your return is received and inspected, we'll let you know whether your refund has been approved.
Approved refunds will be issued to the original payment method. Please allow additional processing time for your bank or payment provider to post the refund.
Original shipping charges are nonrefundable unless the return is due to an error by Unfiltered Goods Co.
Exchanges
Need a different size? Contact founder@unfilteredgoodsco.com within 14 days of delivery.
Exchanges are subject to product and size availability. Items must be unworn, unwashed, and in their original condition.
Final Sale
Items clearly marked Final Sale are not eligible for returns or exchanges unless they arrive damaged, defective, or incorrect.
Contact
Questions about a return, refund, exchange, or order can be sent to:
Unfiltered Goods Co.
Wisconsin, USA